Return Policy & Procedures
Please note that all purchases are final unless come with a manufacturer's Money Back Guarantee (MBG). See detail below.
Some products are not returnable under any circumstances - please see the important exceptions outlined below.
Unauthorized or Refused Returns
Telcor will not accept unauthorized returns or exchanges. Packages without a Return Material Authorization Number will be refused upon return to our warehouse. Telcor will impose a 25% restocking fee plus any applicable shipping charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.
The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in a few days. If you refuse shipment, the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.
We recommend that you accept delivery of the product and then contact us immediately for a Return Material Authorization (RMA) Number. Please click on the following links for a complete description of our Return Procedure.
If you desire to cancel an order, please follow the directions outlined in our Order Cancellation section.
Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer’s warranty apply. Please contact the manufacturer directly.
Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 25% and all non-product-related fees (shipping and handling fees) are not refundable.
Telcor does not offer a money-back guarantee on any product. However, some manufacturers do offer such a guarantee. In these cases, products will be clearly designated and a money-back guarantee (MBG) will apply only to these products. Products covered by a MBG will be accepted for return within 30 days from the shipment date, or as specified by the terms of the manufacturer's MBG. Restocking fees will not be assessed on such returns.
Credits will be issued after our warehouse receives, inspects, and processes your return. When credits are issued for credit card purchases, your credit card company will determine when the issued credit will be reflected in your statement. Please allow one to two billing cycles.
Return Authorization Number
No return will be accepted without a Return Material Authorization (RMA) number. To request a RMA number, please contact a Telcor Customer Service Specialist at 603-525-4769 or Toll Free at (888) 622-3456. RMA numbers are valid for ten business days after issue at which time the RMA number expires. RMA numbers are non-renewable. Your RMA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the shipping box: PLEASE DO NOT MARK THE RETURN ITEM BOX ITSELF IN ANY WAY.
Telcor reserves the right to impose a 20% restocking fee plus processing fees on any opened/unopened return(s) or any merchandise without a valid RMA number to the customer or to prorate the credit.
In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and resalable condition, with all packaging, manuals, cables, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.
Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Telcor.
Please notify the Telcor Customer Service or Sales Specialist that the package has not been opened. If the order file shows that you are returning an unopened package, our warehouse will charge a 50% restocking fee if the item is returned opened.
All returns must be shipped freight pre-paid.
We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. We suggest that the return be shipped "insured".