Shipping & Handling
All shipping and handling charges are based on shipment originating from Hancock, New Hampshire.
We do not accept will-call orders.
We maintain the right to refuse 3rd party, or "bill to" terms on parcel carriers.
Shipping charges are at cost and are based upon a combination of the shipment method that you select, where the product is being shipped, and the weight and corresponding cube restrictions. This fee is clearly presented at Checkout prior to you finalizing your order.
Our standard Handling Charge added to your order covers the costs of packaging, handling and insurance. All orders over $200 are insured.
However should your order require costs in excess of our standard, we reserve the right to increase this charge. Customers will be notified prior to processing should this be necessary.
Information regarding your shipment will be emailed to you by the carrier upon their receipt of the order.
Shipping Method Substitution:
Telcor reserves the right to substitute carriers or methods of conveyance at any time. However, all efforts will be made to accommodate the desired delivery method.
Telcor is not responsible for delays in shipment resulting from carrier performance issues.
The product you have ordered is currently unavailable at our warehouse location. This item may not have been available either when you ordered it originally or another customer’s order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.
In some cases, you may receive a partial shipment of your order with the balance shipping at a later date. If this occurs, you will be notified of the situation. Additionally, when the balance ships, you will not be charged for the additional shipping and handling charges.
Many backordered items are restocked within 3 - 10 days. With that in mind, we will keep your order open and do our best to ship the item you ordered. Of course, we never charge your credit card, debit card or credit line until the product ships! If you would like to cancel your order, please call Customer Service or send us an email via our contact form.
In some cases, the manufacturer may have a longer lead time then what they actually stated, committed to, etc. and thus the re-stocking of our warehouse may be delayed for longer than 10 days. Again, we apologize in advance if this happens, but this is beyond the control of Telcor. We will do our best to ship your order as soon as we receive the product.
In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called “constrained” in the computer industry). This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with Telcor and/or our competitors. Telcor will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order.
Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen.
If you would like an estimated time of arrival of the item, please e-mail us via our contact form or telephone us at 603-525-4769 or Toll Free 1 (888) 622-3456 for an update.
The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.
We recommend that you accept delivery of the product and then contact us immediately for a Return Material Authorization (RMA) Number. Please click here for a complete description of our Return Policy.
If you desire to cancel an order, please follow the directions outlined in our Order Cancellation section.
On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of a Telcor error, we will issue a credit for all shipping and handling fees, and the product once it is returned to Telcor. If through no fault of Telcor the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 15% restocking fee.
Exception: Special orders are not subject to cancellation.